Shipping & Returns

 

What happens if my Freckle piece doesn’t fit?

If you ordered a piece in a certain size and it didn’t fit you can send it to us and we’ll gladly return you the piece in a new size.

Note: 1. You need to pay the product delivery to us, and we will pay the delivery to you. 2. You need to send us the picture of the product the day it arrived to you. 3. You have two days to send the piece back to us so we can return the new one.

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What if the piece that I received is damaged or broken, can I return or change it?  

In Freckle we want you to enjoy the experience of buying our pieces, so in the case the piece has a problem we take full responsibility. If the piece is damaged you can send it to us and we’ll send you a new one for free.

Note: 1.You need to send us the picture of the product the day it arrived to you. 2. You have two days to send the piece back to us so we can return the new one.

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How long does it take for My Freckle to arrive?

After payment you’ll get a confirmation email with this information. If your piece is available at the time of your order, you’ll get the piece from 2 to 5 business days.

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Can I order a piece that appears as not available? How much would it take to be ready?

We have the option of backordering a product, this means you can order your pieces even though they are not available at the time of your shopping. The production of our pieces takes two weeks, so you would be getting the piece in this time plus the shipping time.

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Do you ship internationally?

Yes, we send to every country in the list and if your country is not on the list you would need to contact us directly at hello@freckle.com.mx with the subject: “International Purchase”. We will gladly attend you so you can buy your Freckle!

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From where are you shipping My Freckle pieces?

We created Freckle in Italy and we started production in Monterrey, Mexico. Here we design, produce and package your Freckle so you can enjoy it wherever you are.

If you have any doubts fell free to contact us! You can send us an inbox in facebook or an email at hello@freckle.com.mx with the subject: “Question”.

 

 

 

 

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